加強服務質量 為秋收爭分奪秒

甘(gan)肅省(sheng)武威市眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)，是(shi)(shi)一(yi)(yi)(yi)(yi)(yi)家(jia)農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)銷售(shou)單位(wei)，主要(yao)(yao)(yao)(yao)經(jing)(jing)(jing)(jing)營玉米(mi)(mi)收(shou)(shou)(shou)獲(huo)(huo)機(ji)(ji)(ji)(ji)(ji)、青貯機(ji)(ji)(ji)(ji)(ji)，拖(tuo)拉機(ji)(ji)(ji)(ji)(ji)等。公(gong)(gong)司(si)(si)(si)(si)以(yi)ldquo誠(cheng)信(xin)(xin)第(di)(di)(di)(di)，服(fu)務(wu)(wu)(wu)至上rdquo作為(wei)(wei)公(gong)(gong)司(si)(si)(si)(si)的(de)(de)經(jing)(jing)(jing)(jing)營理(li)念，贏(ying)得(de)(de)了當地(di)老(lao)(lao)百(bai)(bai)姓(xing)的(de)(de)一(yi)(yi)(yi)(yi)(yi)致(zhi)好(hao)評老(lao)(lao)百(bai)(bai)姓(xing)愿意(yi)和(he)這(zhe)(zhe)樣(yang)(yang)的(de)(de)公(gong)(gong)司(si)(si)(si)(si)打(da)(da)交(jiao)道，因為(wei)(wei)他為(wei)(wei)老(lao)(lao)百(bai)(bai)姓(xing)真辦事、辦實事，處處為(wei)(wei)老(lao)(lao)百(bai)(bai)姓(xing)著想(xiang)。老(lao)(lao)百(bai)(bai)姓(xing)從眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)買(mai)了玉米(mi)(mi)收(shou)(shou)(shou)獲(huo)(huo)機(ji)(ji)(ji)(ji)(ji)，公(gong)(gong)司(si)(si)(si)(si)負責人(ren)認為(wei)(wei)老(lao)(lao)百(bai)(bai)姓(xing)花了這(zhe)(zhe)么多(duo)的(de)(de)錢(qian)買(mai)臺(tai)車不(bu)(bu)(bu)(bu)容易，有(you)(you)(you)的(de)(de)老(lao)(lao)百(bai)(bai)姓(xing)是(shi)(shi)借(jie)錢(qian)甚至有(you)(you)(you)的(de)(de)是(shi)(shi)貸(dai)款(kuan)買(mai)的(de)(de)收(shou)(shou)(shou)割(ge)機(ji)(ji)(ji)(ji)(ji)，目的(de)(de)就(jiu)是(shi)(shi)為(wei)(wei)了掙錢(qian)。所以(yi)公(gong)(gong)司(si)(si)(si)(si)總(zong)經(jing)(jing)(jing)(jing)理(li)李賢東認為(wei)(wei)工(gong)作重(zhong)點(dian)(dian)應保(bao)(bao)(bao)證秋(qiu)收(shou)(shou)(shou)期(qi)(qi)(qi)間(jian)，公(gong)(gong)司(si)(si)(si)(si)對(dui)于產(chan)(chan)品(pin)(pin)的(de)(de)及時(shi)(shi)(shi)服(fu)務(wu)(wu)(wu)。任何一(yi)(yi)(yi)(yi)(yi)臺(tai)機(ji)(ji)(ji)(ji)(ji)器質量(liang)再(zai)好(hao)，也不(bu)(bu)(bu)(bu)能(neng)(neng)保(bao)(bao)(bao)證一(yi)(yi)(yi)(yi)(yi)次(ci)不(bu)(bu)(bu)(bu)壞，就(jiu)算我(wo)(wo)們(men)開奔馳、寶馬(ma)一(yi)(yi)(yi)(yi)(yi)樣(yang)(yang)也會出(chu)現故障。李賢東總(zong)經(jing)(jing)(jing)(jing)理(li)告訴自己(ji)的(de)(de)員工(gong)：我(wo)(wo)們(men)一(yi)(yi)(yi)(yi)(yi)共有(you)(you)(you)兩個(ge)工(gong)作重(zhong)點(dian)(dian)，第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)要(yao)(yao)(yao)(yao)做(zuo)(zuo)到(dao)(dao)(dao)(dao)提(ti)前(qian)幫(bang)(bang)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)檢修(xiu)，做(zuo)(zuo)到(dao)(dao)(dao)(dao)秋(qiu)收(shou)(shou)(shou)期(qi)(qi)(qi)間(jian)故障最低第(di)(di)(di)(di)二要(yao)(yao)(yao)(yao)做(zuo)(zuo)到(dao)(dao)(dao)(dao)秋(qiu)收(shou)(shou)(shou)期(qi)(qi)(qi)間(jian)有(you)(you)(you)故障第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)間(jian)到(dao)(dao)(dao)(dao)位(wei)，并且維(wei)(wei)(wei)修(xiu)要(yao)(yao)(yao)(yao)快速不(bu)(bu)(bu)(bu)得(de)(de)拖(tuo)延，甚至有(you)(you)(you)些(xie)員工(gong)沒有(you)(you)(you)問清楚故障因為(wei)(wei)帶件(jian)不(bu)(bu)(bu)(bu)全造成(cheng)(cheng)往(wang)返做(zuo)(zuo)無用(yong)(yong)(yong)(yong)功，增加維(wei)(wei)(wei)修(xiu)時(shi)(shi)(shi)間(jian)，耽誤用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)秋(qiu)收(shou)(shou)(shou)，這(zhe)(zhe)樣(yang)(yang)的(de)(de)事情(qing)一(yi)(yi)(yi)(yi)(yi)次(ci)都(dou)不(bu)(bu)(bu)(bu)允許出(chu)現，誰出(chu)現，處理(li)誰。我(wo)(wo)們(men)要(yao)(yao)(yao)(yao)把每臺(tai)車，每個(ge)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)像對(dui)待自己(ji)一(yi)(yi)(yi)(yi)(yi)樣(yang)(yang)掛在(zai)心上近(jin)幾年甘(gan)肅省(sheng)武威市眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)通(tong)過不(bu)(bu)(bu)(bu)斷完善自己(ji)形成(cheng)(cheng)了一(yi)(yi)(yi)(yi)(yi)套近(jin)乎完美服(fu)務(wu)(wu)(wu)的(de)(de)服(fu)務(wu)(wu)(wu)流程：第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)：建立(li)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)檔案，將用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)的(de)(de)基本信(xin)(xin)息和(he)產(chan)(chan)品(pin)(pin)的(de)(de)全面信(xin)(xin)息登(deng)記(ji)在(zai)冊，方(fang)便(bian)秋(qiu)收(shou)(shou)(shou)期(qi)(qi)(qi)間(jian)，能(neng)(neng)夠做(zuo)(zuo)到(dao)(dao)(dao)(dao)精準服(fu)務(wu)(wu)(wu)。第(di)(di)(di)(di)二：公(gong)(gong)司(si)(si)(si)(si)在(zai)秋(qiu)收(shou)(shou)(shou)之(zhi)前(qian)進(jin)行技術培(pei)訓(xun)，新老(lao)(lao)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)一(yi)(yi)(yi)(yi)(yi)起培(pei)訓(xun)，免費午餐，發放維(wei)(wei)(wei)修(xiu)保(bao)(bao)(bao)養資(zi)料，由(you)廠家(jia)和(he)公(gong)(gong)司(si)(si)(si)(si)聘(pin)請工(gong)程師講解產(chan)(chan)品(pin)(pin)維(wei)(wei)(wei)修(xiu)保(bao)(bao)(bao)養的(de)(de)專(zhuan)業知識(shi)。第(di)(di)(di)(di)三，公(gong)(gong)司(si)(si)(si)(si)開會布置售(shou)后(hou)，分(fen)人(ren)分(fen)片分(fen)車承包(bao)有(you)(you)(you)機(ji)(ji)(ji)(ji)(ji)戶(hu)(hu)(hu)。第(di)(di)(di)(di)四，建立(li)中心庫(ku)，老(lao)(lao)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)配(pei)件(jian)提(ti)前(qian)已準備(bei)庫(ku)存(cun)，并且服(fu)務(wu)(wu)(wu)前(qian)打(da)(da)一(yi)(yi)(yi)(yi)(yi)遍(bian)(bian)電話給用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)保(bao)(bao)(bao)證配(pei)件(jian)充(chong)足。新用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)維(wei)(wei)(wei)修(xiu)配(pei)件(jian)正常到(dao)(dao)(dao)(dao)位(wei)，按(an)三包(bao)法執(zhi)行服(fu)務(wu)(wu)(wu)。第(di)(di)(di)(di)五，售(shou)后(hou)季節公(gong)(gong)司(si)(si)(si)(si)安排(pai)專(zhuan)門服(fu)務(wu)(wu)(wu)車每天每戶(hu)(hu)(hu)跑一(yi)(yi)(yi)(yi)(yi)遍(bian)(bian)，詢問問題和(he)疑難(nan)之(zhi)處，利用(yong)(yong)(yong)(yong)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)保(bao)(bao)(bao)養車和(he)吃飯時(shi)(shi)(shi)間(jian)的(de)(de)進(jin)行檢修(xiu)，不(bu)(bu)(bu)(bu)耽誤用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)收(shou)(shou)(shou)割(ge)。第(di)(di)(di)(di)六，天人(ren)農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)配(pei)備(bei)技術人(ren)員和(he)售(shou)后(hou)服(fu)務(wu)(wu)(wu)麥迪網(wang)支(zhi)持。第(di)(di)(di)(di)七(qi)，售(shou)后(hou)結束每臺(tai)車檢修(xiu)一(yi)(yi)(yi)(yi)(yi)遍(bian)(bian)，幫(bang)(bang)助用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)把車入庫(ku)存(cun)好(hao)。第(di)(di)(di)(di)八(ba)，建立(li)微信(xin)(xin)群(qun)，及時(shi)(shi)(shi)發布通(tong)知，發布車維(wei)(wei)(wei)修(xiu)保(bao)(bao)(bao)養健康知識(shi)。對(dui)于工(gong)人(ren)一(yi)(yi)(yi)(yi)(yi)些(xie)做(zuo)(zuo)不(bu)(bu)(bu)(bu)到(dao)(dao)(dao)(dao)位(wei)的(de)(de)情(qing)況反(fan)映到(dao)(dao)(dao)(dao)微信(xin)(xin)群(qun)，公(gong)(gong)司(si)(si)(si)(si)領導會第(di)(di)(di)(di)一(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)間(jian)協(xie)調處理(li)。第(di)(di)(di)(di)九，每年召開用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)總(zong)結會，評出(chu)收(shou)(shou)(shou)割(ge)冠(guan)軍(jun)，評出(chu)使(shi)用(yong)(yong)(yong)(yong)保(bao)(bao)(bao)養冠(guan)軍(jun)，發放紀念品(pin)(pin)，交(jiao)流經(jing)(jing)(jing)(jing)驗。 去年秋(qiu)收(shou)(shou)(shou)服(fu)務(wu)(wu)(wu)期(qi)(qi)(qi)間(jian)，有(you)(you)(you)個(ge)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)叫馮吉星的(de)(de)明沃牌(pai)扒皮機(ji)(ji)(ji)(ji)(ji)凌(ling)晨(chen)3點(dian)(dian)鐘壞了，明沃不(bu)(bu)(bu)(bu)能(neng)(neng)來人(ren)，眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)馬(ma)上派車派人(ren)一(yi)(yi)(yi)(yi)(yi)直修(xiu)到(dao)(dao)(dao)(dao)早上7點(dian)(dian)，修(xiu)好(hao)了繼續24小時(shi)(shi)(shi)作業，感(gan)激的(de)(de)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)燉羊肉送到(dao)(dao)(dao)(dao)地(di)頭，這(zhe)(zhe)樣(yang)(yang)的(de)(de)例子舉不(bu)(bu)(bu)(bu)勝舉 武威眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)就(jiu)是(shi)(shi)這(zhe)(zhe)樣(yang)(yang)搞好(hao)服(fu)務(wu)(wu)(wu)的(de)(de)，眾志農(nong)(nong)機(ji)(ji)(ji)(ji)(ji)公(gong)(gong)司(si)(si)(si)(si)的(de)(de)服(fu)務(wu)(wu)(wu)為(wei)(wei)我(wo)(wo)們(men)提(ti)供了一(yi)(yi)(yi)(yi)(yi)個(ge)非(fei)常好(hao)的(de)(de)服(fu)務(wu)(wu)(wu)模板(ban)，在(zai)秋(qiu)收(shou)(shou)(shou)服(fu)務(wu)(wu)(wu)這(zhe)(zhe)一(yi)(yi)(yi)(yi)(yi)塊，我(wo)(wo)們(men)一(yi)(yi)(yi)(yi)(yi)定會不(bu)(bu)(bu)(bu)斷提(ti)升自我(wo)(wo)，提(ti)高服(fu)務(wu)(wu)(wu)質量(liang)，為(wei)(wei)老(lao)(lao)百(bai)(bai)姓(xing)秋(qiu)收(shou)(shou)(shou)爭分(fen)奪秒，我(wo)(wo)們(men)不(bu)(bu)(bu)(bu)僅要(yao)(yao)(yao)(yao)把天人(ren)的(de)(de)產(chan)(chan)品(pin)(pin)質量(liang)做(zuo)(zuo)到(dao)(dao)(dao)(dao)第(di)(di)(di)(di)，天人(ren)產(chan)(chan)品(pin)(pin)的(de)(de)服(fu)務(wu)(wu)(wu)質量(liang)同(tong)樣(yang)(yang)要(yao)(yao)(yao)(yao)做(zuo)(zuo)得(de)(de)到(dao)(dao)(dao)(dao)行業領先(xian)

作者：天人農機2021-05-30